FAQ

Yes, we host our website with a leading service provider who takes care of the security of our website all day rounds. Also, your details are protected with a 256-bit SSL security certificate.

No, we do not require our customers to create an account or register with us to shop.
However, we recommend all our customers to create an account and to subscribe to our newsletter so you will receive our promotions and special offers when they are available.

We accept all major Credit & Debit Cards, PayPal as our payment methods.
You can pay faster with Apple Pay, Google Pay and PayPal with your per-registered payment options with these payment services. If you use any of these methods your delivery address may be per-populated with the address you registered with your selected payment option. Therefore, make sure to double check your delivery address.

You can enter your delivery address during the checkout process. If you used any of the faster payment options, we may receive your delivery address from them so make sure to double check the delivery address before completing your order placement.

We can only deliver to the 'Delivery Address' you provided during order placement and we cannot deliver to a different address other than what's given in the order after placing the order. If you need to change your delivery address after placing the order the customer will need to contact us within 1 hour from placing the order. Once we processed your order and dispatched, we cannot change the delivery address from our end.

Some courier companies are offering changes to the delivery location and this may be available to you depends on the delivery courier we selected. You will need to arrange with the courier if you need to change the delivery after your order handed over to the courier.

If you need to change the delivery address after placing the order but before booking your delivery (normally within 1 hour from placing your order), we may need to cancel the order and request you to place a new order with the new delivery address. We required to follow these steps to protect our customers. We will refund your first order in full provided your order had not been fulfilled.

Our delivery charges are calculated based on the order content, order value and the delivery address.
We offer delivery to all states in United States.

Charlotte Greensboro and Raleigh Deliveries
Order value over $50 - Free delivery
Order value under $50.00 - $5.99 delivery fee

We deliver every other weeks to Raleigh

Outer Charlotte Deliveries
US Standard Delivery, 5 - 10 Business Days:
Any Order Value and Up to 10LB – (current price)
Delivery charge for orders over 10kg of weight will be calculated at checkout.

Please select your correct country of delivery to get the correct shipping prices/rates at the checkout.
All standard delivery charges are subject to a maximum order weight of 20kg and No Frozen food contained.

We deliver to all U.S. addresses
Please select your correct state of delivery to get the correct shipping prices/rates at the checkout

Time to time we offer special discounts to our loyal customers, based on their shopping style.
Keep an eye on your emails as we send various offers and discounts time to time, so it is a good idea to add our email address sales@ceylontropicalhut.com to the contacts list / address book of your email program

Yes.
There is a maximum order weight limit of 20 kg to be eligible for standard delivery including Free delivery offer based on the order value.
You can place heavy orders but we will calculate the delivery cost based on the weight of your order if it is over 20kg.

We require your mobile phone number in order to provide you updates on your delivery. We will pass your mobile number to our delivery partners in order to keep you updated on the progress of delivery once we handed your package to them.
Also, you may get automated delivery updates and notifications as text messages to your mobile phone.
It is important to share your mobile phone number as we or our delivery partners cannot send text updates to any landline numbers.
By using our services and buying from our online store, you are agreeing to pass your mobile number to our couriers.

We understand that sometimes you may not be able to stay home to accept your delivery.
In case you missed a delivery, our delivery partners will leave a calling card with their contact details and details of your package(s). Please contact them directly to re-arrange the delivery of your package(s) as we can no longer manage the delivery for you.
However, our delivery partners will send you an email and/or text notification once your order is fully paid and we book the delivery of your package(s) with them.
In most cases there will be an indication of approximate delivery date. If you know that you are not going to be available on that day you may be able to request the delivery on an alternative date. There may be an additional charge for this service.

No, there is no minimum spend at Ceylon Tropical Hut

While we do not offer a price-match, we make sure that all our products are competitively priced. We put our best efforts to provide great care to our customers and also to deliver them the best quality products as fast as we can.